REFUND & RETURNS

Fresh Flowers and Plants:

Due to the perishable nature of flowers and plants, we are unable to accept returns. 

Other than fresh flower:

If you have received an item which you believe to be faulty or damaged, please email web.jkflorist@gmail.com within 24 hours of your item being delivered along with photographs and a description of the issue and our customer services team will be delighted to resolve the problem for you.  We will arrange collection of the faulty item from you and cover the delivery cost of the replacement.  Please note, if we are not notified within this timeframe, we are unable to refund or replace the items concerned. 

Gift Vouchers and Sales Items:

The purchase of gift vouchers or any items sold within a sale are final and non-refundable.